Last updated: 3 July 2026
Welcome to Animals in Hands (“we”, “our”, “us”). We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable UK data protection laws.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit https://animalsinhands.com/.
1. Who We Are
Animals in Hands operates the website:
If you have any questions regarding this Privacy Policy or your personal information, you can contact us:
Email: sales@animalsinhands.com
Telephone: 07870 776505
2. Information We Collect
Depending on how you use our website, we may collect:
Information you provide
Name
Email address
Telephone number
Information submitted through contact forms
Information provided when making enquiries
Information collected automatically
When you visit our website we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Time spent on the website
Referral source
Cookies and similar technologies
3. How We Use Your Information
We process your personal information to:
Respond to enquiries
Provide our services
Process requests
Improve our website
Maintain website security
Prevent fraud or misuse
Comply with legal obligations
Send marketing communications where you have consented or where permitted by law
4. Our Lawful Basis for Processing
Under UK GDPR we rely on one or more of the following lawful bases:
Consent
Performance of a contract
Compliance with legal obligations
Legitimate interests
Protection of vital interests where applicable
5. Cookies
Our website uses cookies to improve your browsing experience.
Cookies may be used for:
Website functionality
Analytics
Performance monitoring
Security
Remembering user preferences
Where required, we ask for your consent before placing non-essential cookies.
You can change your browser settings to refuse cookies at any time.
6. Sharing Your Information
We do not sell your personal information.
We may share information with:
Website hosting providers
Email service providers
Payment providers (if applicable)
IT support providers
Analytics providers
Professional advisers
Regulatory authorities where required by law
All third parties are required to keep your information secure and confidential.
7. Data Security
We implement appropriate technical and organisational measures designed to protect personal information against:
Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction
Although we take reasonable steps to secure your information, no method of transmission over the internet can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Meet legal obligations
Resolve disputes
Enforce agreements
When information is no longer required, it is securely deleted or anonymised.
9. Your Rights
Under UK GDPR you have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time where processing is based on consent
Lodge a complaint
To exercise any of these rights, please contact us using the details above.
10. Data Protection Complaints
If you believe we have not handled your personal information correctly, you have the right to make a data protection complaint directly to us.
You may submit your complaint:
By email to sales@animalsinhands.com
Through our website contact form
By telephone on 07870 776505
When making a complaint, please include sufficient information to help us identify your concerns.
Once we receive your complaint:
We will acknowledge receipt within 30 days.
We will investigate your complaint appropriately.
We may contact you if we require additional information.
We will keep you informed of progress where appropriate.
We will provide our findings and outcome without undue delay.
If you remain dissatisfied after we have completed our complaints process, you have the right to raise your concerns with the Information Commissioner’s Office (ICO).
11. Links to Other Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices of third-party websites and encourage you to read their privacy policies.
12. Children’s Privacy
Our website is not intended to knowingly collect personal information from children under the age of 13 without appropriate parental consent.
If we become aware that we have collected such information unintentionally, we will delete it promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
Animals in Hands
Email: sales@animalsinhands.com
Telephone: 07870 776505
We aim to respond to all enquiries as promptly as possible.